Need to make a claim?
We’re here to help. Simply follow the steps below to submit your claim, and if you have any questions you can call us on 1300 308 578 during our operating hours.
Step 1
Contact the claims department on 1300 308 578 or email claims@guardianinsurance.com.au and we will send you a claim form and details of what you need to do, or simply download the most appropriate form below.
Send your completed claim form with supporting documents to:
Guardian Insurance
Reply Paid 6728
Baulkham Hills
NSW 2153
Or email to: claims@guardianinsurance.com.au
Claim Forms
Step 2
When the claim form and other documents are received, we assess the claim. In order to assess your claim we will need all the information requested.
Step 3
After we have assessed the claim, we will notify you of the claim decision.
Step 4
If accepted we will then make the payment as per the wishes of the policyowner.
Important information
When can I make a claim?
You can claim from the date of incident.
What documents do I need to provide?
- A fully completed claim form.
- A certified copy1 of evidence of death – for example Death Certificate, Coroners Report, Attending Medical Practitioners Report.
- A certified copy1 of evidence of the Deceased’s age – for example a Birth Certificate, Valid Passport, Valid Driver’s Licence.
- A certified copy1 of proof of the Claimant’s identity – for example a Birth Certificate, Valid Passport, Valid Driver’s Licence.
1. Certification of documents is only required for claims above $20,000, or when claiming for Accidental Death or where the death occurs outside of Australia.
Other important information
- Make sure you read the claim form carefully and complete in full. If you don’t, we will need to send the form back to you to complete.
- When supplying proof of identification, please make sure they are valid and haven’t expired.
- Identification supplied needs to match the name on the claim form (e.g. if the claim form is in the person’s married name then the identification needs to be in the married name).
- All documents provided other than the claim form need to be certified. Certification of documents is only required for claims above $20,000, or when claiming for Accidental Death or where the death occurs outside of Australia.
- We may need further information to assess the claim and if so, we will be in contact with you.
- If we are unable to pay your claim, we will provide you with an explanation, however you always have the option to have the claim reassessed by providing additional information to what has already been submitted.