Need to make a claim?
We’re here to help. Simply follow the steps below to submit your claim, and if you have any questions you can call us on 1300 308 578.
Step 1
Contact the claims department on 1300 308 578 or email claims@guardianinsurance.com.au to let us know you will be lodging a claim.
Step 2
A dedicated claims specialist will be assigned to your claim, and will contact you to take you through the claims process.
Step 3
Complete all forms provided by your claims agent or simply download the most appropriate form below. Send the completed form(s) along with all required documentation to one of the following:
Email
claims@guardianinsurance.com.au
Mail
Guardian Insurance
PO Box 6728
Baulkham Hills NSW 2153
Claim Forms
Step 4
Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay. Please also refer to our frequently asked questions section for more information.
Important information
When can I make a claim?
You can claim from the date of incident.
What documents do I need to provide?
- A fully completed claim form.
- Completed Medicare and PBS form (supplied by us).
- A certified copy of evidence of age – for example a Birth Certificate, valid Passport, valid Driver’s Licence.
- Proof of Income – copies of your individual income tax returns and notice of assessments for the previous 2 financial years.
Other important information
- Make sure you read the claim form carefully and complete in full. If you don’t, we will need to send the form back to you to complete.
- When supplying proof of identification, please make sure they are valid and haven’t expired.
- Identification supplied needs to match the name on the claim form (e.g. if the claim form is in the person’s married name then the identification needs to be in the married name).
- All documents provided other than the claim form need to be certified.
- We may need further information to assess the claim and if so, we will be in contact with you.
- If we are unable to pay your claim, we will provide you with an explanation, however you always have the option to have the claim reassessed by providing additional information to what has already been submitted.