Need to make a claim?
We’re here to help. Simply follow the steps below to submit your claim, and if you have any questions you can call us on 1300 709 431 during our operating hours.
Option 1 – Online claiming
For existing members please login to submit your claim.
- Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit.
- If this is your first claim we require your pet’s full medical history from all previous vets from the time you first owned your pet.
- If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.
If you are a new member please sign up to manage your policy online.
Option 2 – Paper claiming
If you would prefer to send us your claim through the post, please ensure you have the completed the following steps:
- Print a claim form and fill in your details, check that you have completed all areas on the claim form.
- Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
- Attach the original itemised invoices, payment receipts and consultation notes and post them in to:
Guardian Pet Insurance
Locked Bag 9021
Castle Hill NSW 1765